Nessa brings over 26 years of experience in telecommunications and service operations, with a career that has spanned recruitment, career coaching, and the leadership of high-performing teams across voice engineering, service introduction, escalation management, and delivery operations. Throughout her career, she has built a reputation for strong customer focus, genuine engagement and a commitment to performance excellence, qualities she continues to bring to her work at Celtic Careers.

Her background working closely with service desks, incident and problem managers, and key suppliers has given her a deep appreciation for what it takes to deliver exceptional customer experiences and drive meaningful improvement. This understanding, paired with her strengths in stakeholder engagement, customer insight analysis, and service excellence, consistently supports her success in recruitment.

Nessa has also contributed to wider community employment initiatives, volunteering as a mentor for individuals returning to the workforce and supporting graduate assessment programmes. These experiences have strengthened her belief in people’s potential and the impact of finding the right career fit.

Known for her positivity, energy and natural curiosity, Nessa is a collaborative recruitment partner for Celtic Careers’ clients, helping them identify key talent while guiding candidates toward fulfilling career opportunities. Outside of work, she is a Team Manager for a local basketball club, a proud cat owner and an avid music lover who enjoys spending time with her young nephews.

She brings her passion for people and performance into every aspect of her role, helping to create strong hiring outcomes and long-term success for both clients and candidates.

To contact Marie please call her on 01-255 5208 or via email at nmcgarrigle@celticcareers.com

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